Return Policy Refund & Replacement PoliciesIf you received an item that is damaged or faulty we will happily replace the item at no additional cost toyou.Please contact us within 48 hours after receiving yours. Our store do not accept Returns or Exchanges,once an item has been received it cannot be returned.We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty–damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns orrefunds if customer changes their mind after receiving their order(s). Note: Tus Productos Shop will not beheld liable to any lost or misroute parcels.Please ensure that all the information you have provided is correct before submitting your order toprevent losses in mail or other mishaps from happening. international customer must provide phonenumber.If you have other concerns, please contact our Customer Service via email (support@tusproductos.net) orthrough submitting a ticket at our website https://tusproductos.net RETURN TO SENDER PACKAGES: Tus Productos shop will not be held liable for packages that are returningto sender.Customers are advised to carefully enter the correct addresses otherwise, the package will not bedelivered.Once the item is received at the warehouse, we can repack, re-label, and reship them however youneed to understand that doing so requires an additional cost. Processing and shipping cost is usually halfthe order total...so please be careful on the information that you provide.If you think you have entered a wrong address, you need to contact us immediately in order to correctthe mistake. Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24hours of order placement.Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We donot accept cancellation of orders outside the 24 hours window and/or because of the Standard Shippingreason.Please note that our Standard Shipping are posted in each product’s description hence all customersshould be aware of this before concluding an order. All refunds will be process within 24-48 hoursbefore the fund reflects on customer’s bank account.Please do not send your purchase back to the manufacturer.Send us an email stating your concern and attach a picture of the item(s) showing the size tag and itsoriginal packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Ourteam will inspect / verify the photo(s) before we issue out a replacement.
TUS PRODUCTOS shop reserves the right to refuse any replacement and refund if it does not meet the abovecriteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bankaccount again and contact your credit card company, it may take some time before your refund isofficially posted.If you’ve done all of these and still have not received your refund yet, please contactus through submitting a ticket at our websitehttps://www.tusproductos.net
