**Shipping Time Update**Processing Time & Tracking:Processing time for all other products is 3-5 days.We'll send you another email with tracking info when your order has been shipped from our warehouse.So please be patient and keep an eye on your inbox.Shipment Packaging:For logistical reasons, some items in the same order may be sent in separate packages. This means youmight not receive all your products in the 1 package.
Shipping Times (once the order is processed):USA:
15-30 business daysUK: 10-30 business daysAustralia:
10-30 business daysCanada: 10-30 business daysWestern Europe:
10-30 business daysRest of world:
10-40 business daysRefund & Replacement PoliciesIf you received an item that is damaged or faulty we will happily replace the item at noadditional cost toyou.
Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria:
●Items are faulty–damaged/broken or soiled upon arrival.
●Parcels that is lost in transit.●
We do not accept returns or refunds if customer changes their mind after receiving theirorder(s).
Note: TUS PRODUCTOS will not be held liable to any lost or misrouted parcels. Please ensure that all theinformation you have provided is correct before submitting your order to prevent losses in mail or othermishaps from happening.CancellationsYou may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund aswe have already started the shipping process.
Please be sure to thoroughly read our descriptions andprocessing times.
Do you ship internationally?We ship worldwide.How do I track my package?You can check on the status of your order at any time by going to the following link:
Order Status. Youcan also reach out to our customer support desk atsupport@tusproductos.net to ask questions anytime.
I ordered more than 1 item, and i have only received one item, why is that?Since we have a few warehouses, we don't have all our products in one place, so when you ordermultiple items at a time, each item will be shipped separately. So you'll probably receive one itembefore the next. Don't panic if you don't receive all of your items at once...they will get to you!I placed an order but i didn't receive a confirmation email ... what's going on?Please make sure your email is correct when you place an order.
Kindly check your SPAM folder to see ifyour confirmation email was sent there.There are no shipping methods available for my cart or destinationSome of FREE products are LIMITED to 1 orderper customer, so if you receive this message, pleasekindly check your order cart.
If you want to order more than 1 FREE products, you might have to placeanother order.I have a question on my order or on your store that is not yet answered here, how doI get a hold ofyou?Please contact us here and we'll respond as soon as we can!
